While hotlines are not a substitute for clinical care, they can be a caring connection that may help someone having any sort of crisis or trouble to figure out how they’re feeling, what’s going on, and what they want to do about it. They can also offer referrals if needed. Because so many people use text as a means of communication, now there are text hotlines for crises:
Frequently asked questions answered by Crisis Text Line:
https://twitter.com/CrisisTextLine/status/1067459982143221765
Intersectional Life Counseling and Psychology, LLC 